FAQs for Parents » Evergreen Tech Support for Students & Parents

Evergreen Tech Support for Students & Parents

General Support Information
If students or parents need to contact the IT Helpdesk for a technical issue, please call the IT Help Desk phone number listed below, during Help Desk Hours, or use the "Submit a Request" link to the right.  *Please note that ALL support tickets require an Evergreen student username and password to login.  
If a student has forgotten their password, or needs a password reset you can call the IT Help Desk phone number (1-877-327-4874) during Help Desk Hours (M-F: 8am-12pm & 1pm-4pm).
The federal government has ​launched an initiative in partnership with ISP providers to help eligible low-income Canadian families get home Internet services for $10 per month.   

InternetFor more information, visit the following links:

Federal Government: https://www.connecting-families.ca/welcome 

Telus: https://www.telus.com/en/about/company-overview/community-investment/how-we-give/cause-campaigns/internet-for-good 



There is a feature in Google Meet that allows participants to "Dial-in" to join the meeting.  PLEASE DO NOT use the "Dial-in" phone number.  This number is a US-based phone number and will likely result in high long-distance charges.  
Instead, please ask the host of the meeting (Teacher) to call your phone number from the Google Meet to add you to the meeting.  Please note that the call will display as an unrecognized number on your Caller ID. 
**Remember that if you join the meeting via phone, you must press *6 to mute and unmute yourself.